The Recognition

2004 Carrier Transicold
Best Practice Award for Employee Development

"Dear Ray,
Please allow me to congratulate you and everyone at Feliba Pty Ltd for receiving a Best Practice Award in the category of "Employee Development" in Carrier's Top Performance program, ANZ region for 2004. This award demonstrates the outstanding effort and dedication the leadership of Feliba and your entire organisation has put forward for achievement of world-class performance.

The purpose of the Top Performance Program is to promote continual improvement of service quality within the Carrier Service Center Network. By being recognised as a "Best Practice" winner you have shown that your organisation excels in employee development and training. This category is critical to the success of any organisation. It has often been said a company is only as good as it's employees. By investing in your employees training you have established a positive work environment and set forth the importance of continual learning. Both of these elements result in improved performance and most importantly customer satisfaction."

Wrote Richard T Bianchi, Director, Global Service, Container Products Group - Carrier Transicold

2004 Australian Business
Small Business Strategy Statement of Attainment

The statement of attainment was awarded to Feliba Who completed the 3 year Premium Discount Scheme-Small Business Strategy commencing June 2001 - June 2004, which focused on the implementation of Occupational Health and Safety and Injury Management requirements to assist small businesses to meet their legislative obligations.

2004 South Australian Freight Council

"Dear Ray,

On behalf of the Department of Trade and Economic Development, the SA Freight Council and the conference organising committee, I wish to officially extend my sincere thanks to you for speaking at the Cold Chain Logistics Conference and Exhibition held in Adelaide 25 November 2004.

The event was considered an overwhelming success with more than 130 delegates and 17 exhibitors from across the SA metropolitan area and several regions, as well as nationally and from as far as Singapore.

Your effort in preparing and delivering a very professional and interesting paper was very much appreciated by all delegates.

Thank you once again for sharing your knowledge and experiences with industry

Yours sincerely
Donna Edwards
Manager Supply Chain and Logistics"

2003 Carrier Transicold
Best Practice Award in the category of "Business Planning" 2003

"This award demonstrates the outstanding effort and dedication the leadership of Feliba and your entire organization has put forward for achievement of world-class performance."

Said Mr Michael J Dormer, Director of Global Services, Container Products Group, Carrier Transicold

2002 Carrier Transicold
Top Performance Award for Australia / New Zealand for 2002

In 2002, for the second consecutive year, Feliba won the Carrier Transicold Top Performance Award.

2001 Carrier Transicold
Top Performance Award for Australia / New Zealand for 2001

On the 15th May 2002, at the Carrier Transicold Dealers Seminar in Noosa QLD, Feliba was awarded the Carrier Top Performance Award for Australia and New Zealand.
Carrier Transicold is the Marine Refrigeration division of Carrier Corporation of Syracuse, New York, which is in turn part of the United Technologies group.

"Please let me congratulate you and everyone at Feliba Pty Ltd for being the overall winner of Carrier's Top Performance Award in Australia/New Zealand Region. This award exemplifies the outstanding effort and dedication the leadership of Feliba, and your entire organisation, has put forward to achieve world-class performance."

"The purpose of the Top Performance Program is to promote continual improvement of service quality within the Carrier Service Center Network. The assessment criteria considered numerous elements of your business that are considered essential in achieving the 'Complete Package' that our customers expect from Carrier and our Service Partners. By winning this award, the Feliba organisation has demonstrated that it excels in five key categories: business planning, employee development, market knowledge, management and replacement of components, and customer satisfaction. Exceptional performance in all of these areas will undoubtedly lead to the continued success of your business."

said Mr Michael J Dormer, Director of Global Services, Container Products Group, Carrier Transicold.